Privacy Policy

Bloom & Nail is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services or visit our online platform. By using our site or services, you agree to the terms of this policy.

Who We Are

Bloom & Nail provides beauty services including manicures, pedicures, gel polish application, acrylic nail extensions, nail art design, nail repair, builder gel (BIAB), and gel removal. Our physical address is:

14 Gardner Street,
Brighton, East Sussex,
BN1 1UN
United Kingdom.

Data We Collect

We may collect personal information from you in various ways, such as when you book an appointment, visit our salon, use our online platform, or communicate with us. The types of data we may collect include:

• Identity data: such as your name.
• Contact data: such as your address, phone number, and email address (if you provide it for booking or communication purposes, though this policy focuses on privacy matters via physical mail).
• Appointment data: details about services booked or received, appointment times, and service preferences.
• Health data: information relevant to providing safe and effective beauty treatments, such as allergies, medical conditions, or sensitivities you disclose (this is considered special category data and is processed with your explicit consent for health and safety reasons).
• Transaction data: details about payments for services (though we do not store full payment card details ourselves; this is handled by secure payment processors).
• Usage data: information about how you use our online platform, collected through cookies and similar technologies.

How We Collect Your Data

We collect data:

• Directly from you: When you provide it to us in person, over the phone, through online booking forms, or via correspondence.
• Automatically: When you interact with our online platform through cookies and similar tracking technologies.

How We Use Your Data

We use your personal information for the following purposes:

• To provide our beauty services to you.
• To manage your appointments and bookings.
• To communicate with you regarding your appointments, services, or inquiries.
• To ensure your safety and well-being during treatments (using health data you provide).
• To process payments for services.
• To improve our services and understand customer preferences.
• For internal record keeping and administrative purposes.
• With your consent, to send you marketing communications about our services or promotions.

Legal Basis for Processing

We process your personal data based on several legal grounds:

• Performance of a contract: To provide the services you have booked with us.
• Legitimate interests: For managing our business effectively, improving services, and communicating with you (where this does not override your interests and fundamental rights).
• Consent: When you provide explicit consent, particularly for processing special category health data or for receiving marketing communications.
• Legal obligations: Where processing is necessary to comply with legal or regulatory requirements.

Data Sharing

We do not sell your personal data. We may share your information with:

• Third-party service providers: Who perform services on our behalf, such as online booking platforms, payment processors, or IT support. These providers are contractually obligated to protect your data and only process it for the specific purposes we instruct them.
• Legal and regulatory authorities: If required by law or necessary to protect our rights, property, or safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction, subject to appropriate privacy protections.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under data protection laws, you have rights regarding your personal data, including:

• The right to access: Request a copy of the personal data we hold about you.
• The right to rectification: Request correction of inaccurate or incomplete data.
• The right to erasure (the right to be forgotten): Request deletion of your personal data under certain circumstances.
• The right to restrict processing: Request that we limit the way we use your data.
• The right to object to processing: Object to processing based on legitimate interests or for direct marketing.
• The right to data portability: Request your data in a structured, commonly used, machine-readable format.
• The right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us in writing using the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Security Measures

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

Cookies and Tracking

Our online platform may use cookies and similar technologies to collect information about your browsing behaviour. This helps us to improve our site and provide a better user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

Links to Other Sites

Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our online platform. We encourage you to review this policy periodically.

Contacting Us

If you have any questions about this privacy policy or our data protection practices, please contact us in writing at:

Bloom & Nail
14 Gardner Street,
Brighton, East Sussex,
BN1 1UN
United Kingdom.